Return Policy

All items are BRAND NEW in factory SEALED boxes. Your item will be shipped within 24 hours of making payment. Tracking information will be forwarded for all items within 24 hours of shipment. (No shipping on weekends and certain holidays) All of our products are guaranteed for the first 30 days by Cordless Phones Direct Return Authorization is required prior to return of any item. A replacement item will be shipped upon receipt of the defective item. Buyer to pay return shipping and we pay for the shipping of the replacement item. A 15% restock fee applies to the return of any working item returned for a refund. After 30 days, the standard manufacturer warranty applies.

Return authorization Numbers Are Required On ALL Returned Merchandise! Return Authorization Numbers may be obtained using e-mail. Most merchandise purchased from Cordless Phones Direct that is initially defective, within 30 days of invoice is eligible for replacement. If the product is defective on delivery, it must be returned intact with all parts, adapters, decorator box and instructions. We will replace only the items returned. If any products are damaged or returned to us missing parts, you will be billed for those items. The problem must be specified when the defective is returned. Please note your Return Authorization Number on the outside of the packing box. Please insure all returns at full value, including U.S.Mail. We are not responsible for returns not received at our warehouse. All Return Authorizations not received within 60 days of being issued will be canceled.

You will be charged a restocking fee of 15% for any item returned to us for a refund.

If a refund or credit is requested, it will be issued at current pricing. Discontinued and closeout merchandise must be returned to the factory for repair.

Manufacturers have continued to adopt stricter defective return policies which we, in turn, must convey to you: Note: Most warranty instructions are outlined in the product's owner's manual.

Should the product fail in service within the warranty period, the warranty exists between you and the manufacturer.